Shipping policy

At PureSmile™, we are committed to delivering your order as quickly and smoothly as possible. We offer free worldwide shipping on all our products, ensuring that every customer enjoys a seamless shopping experience.

Processing Time

All orders are processed within 24–48 hours after being placed. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please note that tracking information may take 1–5 business days to update after dispatch.

Shipping Time

Our products are shipped directly from our international fulfillment partners, allowing us to offer the best possible prices.
Estimated delivery times are between 9–17 business days, depending on your location and local postal services.

Please note that during high-demand periods or due to customs inspections, delivery times may be slightly extended. We appreciate your patience and understanding.

Shipping Costs

To make your shopping experience even better, we proudly offer free shipping on all orders — no minimum purchase required.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to monitor your delivery progress on our tracking page.
If you do not receive a confirmation email, please check your spam or junk folder, as messages sometimes end up there by mistake.

Delivery

Your package will be delivered directly to your mailbox or doorstep. In cases where delivery is not possible, your parcel will be redirected to the nearest postal service point.

Delays & Lost Packages

Although we work with trusted logistics partners to ensure fast and reliable delivery, occasional delays may occur due to circumstances beyond our control (such as customs or local postal delays).
If your package appears lost or significantly delayed, please contact our support team at info@puresmilebrush.com
, and we’ll gladly assist you.

Support

Our customer support team is available 7 days a week to assist you with any shipping-related questions. You can reach us via email at info@puresmilebrush.com
, and we aim to reply to all messages within 24 hours.